Services
White Glove Service
Our exclusive “White Glove Service” is a wonderful addition to your rentals. Every event is unique. The last thing you need or want is to worry over the details of setting up your rentals, especially when so many other things will need your attention. You want to enjoy the event. Just thinking about taking everything down and dealing with all of that when you are tired will create dread and stress. Simplify your life and add our exclusive White Glove Service. Our professionals will come in and handle the setup and take down of your rental items. After the event, we will be right there to handle everything.
Concierge Service
Our exclusive “Concierge Service” can be an excellent enhancement to your event. Our concierge service is an extension of our White Glove Service”. This service includes set up and take down and an event professional on-site for the entire event to ensure everything goes smoothly with the rentals. We can set up and prepare our rental items such as chafers, coffee urns, beverage dispensers, table settings, serve-ware, linens, and more. Pop-up rain shower? We will be there to quickly wipe down and dry any rental items as necessary and work to ensure your event goes smoothly.
We suggest reserving at the time you place your rental order. This service is subject to availability and should be booked well in advance.
On-Call Service
You have sent out save the date, invitations, and RSVP cards, yet sometimes, you still don’t know how many people to expect at your event. Maybe you are doing a fundraiser, customer appreciation event or reunion—whatever the occasion, planning for the correct number of people always presents challenges. Do you guess, cross your fingers, or make a wild guess? That’s where our exclusive “On-Call” service saves the day! When you book your rental order, adding this service can be a great way to ensure that you have just the right amount on hand making everyone feel they were at the top of your list.
How does it work? It is pretty easy. For example, you have 100 people confirmed for your event, but some people didn’t send in their RSVPs—Reserve what you need for the confirmed number of guests (or best guess). With On-Call Service, you make a rental reservation for additional items up to 25% of your original reservation (in this example, that would reserve enough items for an additional 25 people). You pay a 50% deposit for the additional items to have them “On-Call” (standby) and only pay the remaining rental fee for those additional items used. This service allows you to have the flexibility you need without the worry and stress over being able to accommodate your guests—you will even be ready for those fun wedding crashers or tag-alongs that happen with every occasion!
Event Planning
Doesn’t it make sense that an event rental company also has experience planning events? Absolutely! We routinely work with venues, caterers, bar services, florists, photographers, and entertainment—DJs and musicians. It’s a natural connection, and we work with these vendors to ensure everything is handled perfectly. We work with you to make your vision a reality and your dreams come true. We help you determine your style, needs, and budget. Southern Elegance Events takes pride in making sure every aspect and detail is managed to perfection. The best part—is we make it happen without the headaches and stress that leave you exhausted and just wanting everything over. From the simply elegant to the elaborately sublime or anything in between, planning and logistics are what we do daily!
Event Coordination
You might ask, isn’t event planning and coordination the same thing? They are two vastly different things. Event planning is pulling the various aspects of an event together. Event coordination is executing the actual event. Wouldn’t it be nice to have your event handled to avoid the pitfalls and obstacles that can occur right up to the last minute? Our professionals will be there to see that vendors have completed every task, everything for your event is on-site and ready to go, and schedules are maintained. A coordinator handles issues that may arise by quickly finding ways to resolve any problems. Logistics and planning are the foundation of an event rental company. Let our experience do the work for you. You’ll be glad you did!
Delivery and Pickup Service
All deliveries and pickups are by appointment, Monday – Saturday, 7:00 am—5:00 pm. The standard fee for this service depends on the location of delivery for your event. If you require delivery or pickup within a specific time frame, an additional "timed delivery" fee will apply. Our delivery service consists of delivering your rental equipment to a nearby ground-level site outside the rear of our truck. Any deliveries involving stairs, elevators, or pathways with obstacles that could prevent easy access to the drop-off locations or excessive distances from our vehicle will incur an additional charge at the rate of $75.00 an hour per man, at the discretion of the delivery driver, and is non-negotiable. We can arrange deliveries with extreme distances with set-up and must schedule no later than 21 days in advance – no exceptions. See our Rental Agreement for specific delivery policies.
Some events may require items that must be sub-rented from a rental partner. A separate delivery fee for those items may apply, and any charges are at the sole discretion of that provider, not Southern Elegance Events. We will make every attempt to keep these fees to a minimum however, these charges must be quoted separately.
Customer pickup availability
At our discretion and depending on the size of your order and items rented, we may allow customer pick up by appointment only. Before picking up your order, you must verify the requirements to accommodate the rental items, provide safe transport, and adequate security. You must contact us to discuss these requirements for your order and obtain a pre-approval code for pickup. In addition, there are specific items that require delivery where pickup is not an option. If the pickup for your order was pre-approved and our professionals determine that the transportation is inadequate upon arrival, your order will not be released. At our discretion and subject to availability, we will deliver your items. We will require payment for delivery and pick up as outlined in our rental policy. All deliveries resulting from this issue will incur an additional surcharge to cover our costs and are payable before the rental order leaves our facility.
After Hours, Before Hours, and Sunday Delivery and Pickup
Deliveries and pickups can be scheduled outside our regular business hours or on Sundays for an additional fee. We understand that some locations have specific timing requirements, and we will do our best to accommodate you for your event, provided that you give adequate advance notice. The time, location, and size of your order determine the fee for this service (minimum rental order may apply).
After-Hours Rental Emergencies
If you experience difficulties with items that you have rented with Southern Elegance Events, LLC, we provide 24-hour emergency assistance. In addition, we will provide contact information at the time of delivery or pickup for our personnel on-call that day.
Changes in Services
Southern Elegance Events reserves the right to change these policies at anytime. We will do our best to accommodate existing rental orders that are 90 days or less from the event date. Rental orders greater than 90 days out may be subject to these changes.